FAQ
What is the Christmas handling times?
We are closed for the Christmas holidays from December 19 to January 2 and will not be answering messages during this period. We will be back again on January 2 and start handling orders and reply to messages.
We expect to dispatch in stock items on January 2 and pre-order items before January 8.
Thank you for your patience.
Merry Christmas & happy New Year!
Do you ship to the US?
Yes! We're now shipping to the United States again.
In August 2025, we temporarily paused US shipments while our carrier, Post Nord, implemented new US customs regulations that eliminated the duty-free threshold for all imports.
We've now updated our systems to comply with these regulations. All import duties and taxes are now calculated and collected at checkout, so you'll see the complete price before you complete your order – with no surprise fees upon delivery.
Your checkout will show a clear breakdown of product price, shipping, and any applicable duties for full transparency.
What shipping carrier do you use?
We dispatch all orders with the Danish postal services (Post Nord). Post Nord then hands over your parcels to your local postal services who completes the delivery. Once your parcel arrives in your country you can also track the parcel on the website of your local postal services for more detailed delivery updates. Read more about shipping here.
Do you ship insured?
Yes, all orders are shipped insured.
What if my item arrives damaged?
Please email us on info@webbsmidcentury.com as soon as possible after delivery if there is any damage to your order. We recommend that you take a few photos of the parcel if there is any signs of damage before opening the it. Then to take photos of the inside wrapping and the product itself clearly showing the damage. We will use these images to send to our insurance company.
Can I have my order shipped later?
Yes, please add the date from which you can receive the shipment in the comments field at checkout. We will then delay the pickup of the shipment so it arrives shortly after your requested date.
You can also write an e-mail with the information to info@webbsmidcentury.com within 24 hours of placing the order. Please add the order number in the email as well.
What is the Summer handling times?
Please note that the items in the shop have a longer handling time during the workshop holiday in week 33 and 34. These weeks will be added to the normal handling times stated inside each listing. We will back again on Monday august 25.
How does VAT-free shopping work?
The website supports VAT-free shopping for non-EU customers. The website automatically shows the prices without VAT when visiting the website from a country outside the EU. Please note that import taxes may still apply in your home country.
The website also supports VAT-free shopping for EU companies located in other EU countries than Denmark. A company must have a valid EU VAT ID. The VAT ID has to be typed in at the bottom of the cart page before proceeding to checkout. The website uses the official EU (VIES) database to validate the VAT ID.
Still have a question?
Please contact us using one of the options on our Contact page here.
