Where is my order?
Order processing time is separate from delivery time. Orders are processed within 1–5 business days, unless a product-specific timeframe or holiday dispatch update applies. For pre-order items, please check the estimated shipping timeframe on the individual product page.
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Use that link to follow your parcel. After it reaches your country, you may also be able to use the same tracking number on your local postal service’s website for more detailed delivery updates. Local tracking updates may take some time to appear.
For estimated delivery times and local tracking links, please see our shipping guide. Customs processing can add extra time to international deliveries.
If your order is taking longer than the estimated timeframe, or you need help with tracking, email info@webbsmidcentury.com and include your order number.
Will I have to pay import charges in the UK?
Orders are shipped from Denmark. Prices shown without Danish VAT do not mean that your order is free of UK taxes.
Depending on the order value and applicable rules, UK VAT, customs duty, and a postal handling fee may apply. Where these charges have not been collected at checkout, you may need to pay them before your parcel is delivered or released for collection.
The treatment of VAT differs for consignments worth £135 or less. Please check the charges shown at checkout and any payment notice from the postal service. Charges payable on arrival are not included in our shipping fee.
What shipping carrier do you use?
We dispatch all orders with the Danish postal services (Post Nord). Post Nord then hands over your parcels to your local postal services who completes the delivery. Once your parcel arrives in your country you can also track the parcel on the website of your local postal services for more detailed delivery updates. Read more about shipping here.
Do you ship insured?
Yes, all orders are shipped insured.
What if my item arrives damaged?
Please email us on info@webbsmidcentury.com as soon as possible after delivery if there is any damage to your order. We recommend that you take a few photos of the parcel if there is any signs of damage before opening it. Then to take photos of the inside wrapping and the product itself clearly showing the damage. We will use these images to send to our insurance company.
Can I have my order shipped later?
Yes, please add the date from which you can receive the shipment in the comments field at checkout. We will then delay the pickup of the shipment so it arrives shortly after your requested date.
Please include any request for delayed dispatch in the order comments before completing checkout. In-stock items can ship within hours, so we cannot guarantee that requests emailed after an order is placed will reach us before dispatch.
What are the Christmas handling times?
Our dispatch schedule is adjusted for the Christmas holidays in 2026. We still accept orders and pre-orders during the holidays. Here is what you need to know:
In-stock items: We will handle orders placed before December 23, 2026 at noon (CET).
Orders with in-stock items placed after December 23 at noon: We will start dispatching again on January 4, 2027.
Orders with pre-order items: Please check the individual product page for estimated shipping timeframes. Dispatch will resume from January 4, 2027, subject to stock availability.
Want your in-stock order handled before the vacation? Order before December 23, 2026 at noon (CET)!
Thank you for your patience. Merry Christmas & happy New Year!
Do prices include VAT?
For customers outside the EU, prices are shown without Danish VAT. This does not mean your order is exempt from taxes in your destination country. Local VAT or import taxes, customs duties, and postal handling fees may apply. Where these charges have not been collected at checkout, they are payable by the customer before or upon delivery. For US orders, applicable import duties are collected at checkout.
Can EU businesses shop without Danish VAT?
The website supports VAT-free shopping for EU companies located in other EU countries than Denmark. A company must have a valid EU VAT ID. The VAT ID has to be typed in at the bottom of the cart page before proceeding to checkout. The website uses the official EU (VIES) database to validate the VAT ID.
Still have a question?
Please contact us using one of the options on our Contact page here.
