Store policies

Last updated on October 8, 2019.

Processing time:

The time we need to prepare an order for shipping varies. We will send smaller packages within one business day. For larger items we will need three business days to prepare the freight boxes.

Please notice that some items such as new cushions, upholstery, spare parts, textiles, and dining chairs with new upholstery may have a longer handling times. The handling time for these items can be seen in the description of each listing.  

    Estimated shipping times:

    DHL Express: 2-3 business days 

    DHL Economy Select: 4-6 business days

    GLS: 2-6 business days

    DHL Ocean freight: Varies. Examples: New York, US 20-24 days and Sydney, Australia 47-50 days. 

    We will do our best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

    Customs and import taxes:

    Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

    Payment Options:

    Secure options:

    • Pay with PayPal Express Checkout (Pay with American Express, Maestro, MasterCard, and Visa) 
    • Pay with international money transfer

    Returns & exchanges:

    We gladly accept returns and exchanges

    Just contact us within: 14 days of delivery.

    Ship items back to us within: 14 days of delivery.

    We don't accept cancellations

    But please contact us if you have any problems with your order.

    Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Privacy policy:

    We will only use your shipping and billing address, and contact information

    • To communicate with you about your order
    • To fulfill your order
    • For legal reasons (like paying taxes)
    • For export documentation

    Sales & coupons:

    We reserve the right to cancel any discount coupons without any further notice. Coupons cannot be combined with ongoing sales prices. We will cancel any orders where a coupon code has been used on a listing on sale.